No usb flash drive connected

[RAJDS]

I'm using the HP Cloud Recovery Download Tool to obtain Windows 11 home for re install Windows 11 pre-installed. When I get to the 'USB Preparation Page' to select a USB drive it shows "No USB devices connected" even though there is a USB drive connected and recognized by Windows. When I lodged my issue with HP technical, but unable to resolve my issue, In last they replied to me that ,they can send factory shipped windows installation usb drive for me, with charges approx  $40-$45. While my Laptop under warranty

[Echo_Lake]

@RAJDS

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Rahmat_Amin]

Hi... Can I also get the information how to solve it? Thanks.

[RAJDS]

HP have to provide preinstalled OS and other drivers media to buyer free of cost, if they are facing any issue to re-install  OS.

[Dilip_18]

Hi@Rahmat_Amin, @RAJDS

Welcome to the HP Support Community! I'd like to help!

I see you are looking to order the HP Recovery kit for the HP Pavilion Laptop PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[RAJDS]

Not yet solve,HP team and their authorities not co operating and trying to justifying that, no issue in HP laptop to USB flash drive connection when u try to create hp cloud recovery tools. While I am facing USB flash drive connection issue to create HP cloud recovery tools.They are not ready to provide pre install OS and other drivers free of cost. 

[RAJDS]

Matter already discussed with HP team so many times since the purchase of my laptop. I am still facing to the issue create HP cloud recovery media USB flash drive . HP are not ready to provide preinstalled OS and other drivers / software media free of cost.

[Dilip_18]

Hi@RAJDS,

Thank you for responding, I appreciate your time and effort.

Try the HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

 Click this link for the HP Cloud Recovery Tool. https://support.hp.com/us-en/document/ish_4511095-4511141-16

Please feel free to contact us here anytime you need any further assistance.

Have a great day!