Nor can return to the original message

[dottm]

Hello! I had a problem with a cruel disk, no startup system, where can I get a pre-installed windows key from the factory, to reinstall the operating system on the same laptop 15-af124ur.How to return the laptop to factory settings or start it . Please help.It is not possible to return the computer to the original message, it fails and the changes are not saved .:((

 

[VikramTheGreat]

Hi @dottm,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.
 

We understand you are experiencing issues with your HP Laptop 15-af124ur, including the inability to start the system and restore factory settings.
 

To assist you in restoring your laptop to its original factory condition, please follow these steps:

1. Attempt to Use HP Recovery Manager:

• Turn off your laptop completely.
• Power it back on and immediately press the F11 key repeatedly until the HP Recovery Manager screen appears.
• Follow the on-screen instructions to restore your laptop to factory settings.

Note: If the recovery partition is missing or corrupted, this process may fail.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support