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05-14-2025 04:26 AM - edited 05-14-2025 04:35 AM
Hello! I had a problem with a cruel disk, no startup system, where can I get a pre-installed windows key from the factory, to reinstall the operating system on the same laptop 15-af124ur.How to return the laptop to factory settings or start it . Please help.It is not possible to return the computer to the original message, it fails and the changes are not saved .:((
05-15-2025 08:46 AM
Hi @dottm,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
We understand you are experiencing issues with your HP Laptop 15-af124ur, including the inability to start the system and restore factory settings.
To assist you in restoring your laptop to its original factory condition, please follow these steps:
- Attempt to Use HP Recovery Manager:
- Turn off your laptop completely.
- Power it back on and immediately press the F11 key repeatedly until the HP Recovery Manager screen appears.
- Follow the on-screen instructions to restore your laptop to factory settings.
Note: If the recovery partition is missing or corrupted, this process may fail.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support