Not available on Cloud Recovery Tool

[Farmerini]

I was fast with a clean install where I wiped the whole HD and put the latest Windows 11. Thought it's 2022 and everything's available online since it's a new laptop. Realised some  HP software didn't work properly or ware missing. Now that I want to go back to how it was before I noticed my laptop is not available on Cloud Recovery Tool. Any other product number I can put there that's identical and will let me create a HP bootable USB-drive?

[Paul_Tikkanen]

Hi:

The support page has an info link to the cloud recovery tool, which normally means it is supported if the model came with Windows and not FreeDOS.

HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 Software and Driver Downloads | HP® Customer Suppo...

You may need to use a different product number than the one you posted.

13-Bf0000 (552D6AV) is the base model number and product number.

Within that model number/product number are several other specific model #'s/product #'s which are differentiated by what hardware they come with and in what country they are sold in.

I see 3 pages of different notebooks that fall under that general product number.

HP PartSurfer

For example:  take the second model listed:  3M001PA#ACJ -- HP ENVY x360 13-bf0033TU

The product is supported.

Cloud Recovery (d34z73bbtpzgej.cloudfront.net)

So, what you need to do is to find the exact model number/product number of your notebook and see if it is supported by the tool.

You can see if there is a different product number by doing this:

(1) Run:  msinfo32

- Select <System Summary>:

System Model

System SKU ( equals HP product number (p/n) )

[Farmerini]

Thanks for your reply. My model is 6W513EA#UUW (13-bf0035no) and unsupported by the Cloud Tool even though it's available on the product files page.