Notebook reset failure

[Hgourgel]

Hello

I had an issue with a system32 error and proceed to troubleshoot in order to reset the PC but during the HP Software installation process, a red window appeared with an error that says:

Unexpected error condition occurred during transiting

Have restart the pc several times but it goes straight to the this red window.

Please help. Find image here attached

Kind regards

Hugo Gourgel

 

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to make a bootable USB recovery drive using the HP Cloud recovery client utility.

I have zipped up and attached an info file below for how to use the utility.

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

If that doesn't work either, you can clean install W10 by making a bootable USB installer using the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-probook-450-g5-notebook-pc/17047142