• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-25-2017 01:59 AM

HP Recommended
Product: Stream notebook 13
During doing a factory reset the notebook got to 54% then I came up with a message saying reset failed now laptop won't do anything when I turn it on hp comes on then goes off then on repeatedly
15 people had the same question
13 REPLIES 13

‎02-25-2017 02:17 AM

HP Recommended
Hi,


What is the model name, product number of your laptop?

http://support.hp.com/in-en/document/c00033108


Regards

Visruth
Was this reply helpful? Yes No

‎02-25-2017 03:01 AM

HP Recommended
It's the hp stream 13 inch
Was this reply helpful? Yes No

‎02-25-2017 03:04 AM

HP Recommended


That is not full model name nor correct product number.

Was this reply helpful? Yes No

‎02-25-2017 03:17 AM

HP Recommended
Hp stream notebook pc 13
13-c101na
Was this reply helpful? Yes No

‎02-25-2017 03:18 AM

HP Recommended
Product number L2T28EA#ABU
Was this reply helpful? Yes No

‎02-25-2017 03:29 AM

HP Recommended
Hi,


Specs: http://support.hp.com/in-en/document/c04822570

Your budget notebook came with bare minimum hardware resources: 32gb eMMC storage capacity, 2gb RAM, Intel Celeron processor. I'm not surprised to see recovery process failing with very low resources.

What I can suggest you to do is to do a Clean Install of Windows 10 Home 64 bit using Microsoft windows media creation tool by creating bootable installation USB:
https://www.tenforums.com/tutorials/2376-usb-flash-drive-create-install-windows-10-a.html

Windows 10 will be automatically activated after installation while connected to internet.

Additional drivers download from here: http://support.hp.com/gb-en/drivers/selfservice/HP-Stream-13-Notebook-PC/8499341/model/8902270


Regards

Visruth
Was this reply helpful? Yes No

‎02-25-2017 06:06 AM

HP Recommended
The notebook won't get past the hp symbol so I can't get onto the main screen
Was this reply helpful? Yes No

‎02-25-2017 06:19 AM

HP Recommended

Are you able to tap away f10 key as soon as you power on notebook to enter BIOS setup screen?

Was this reply helpful? Yes No

‎02-25-2017 06:26 AM

HP Recommended
Yes I can
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.