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‎09-27-2020 10:36 AM

HP Recommended
Product: Notebook 15-be014-tx
Operating System: Microsoft Windows 10 (64-bit)

I was coding in my notebook, suddenly my laptop goes blank & I can't get back my screen..I switched off laptop and started again..but it doesn't display anything..and power switch & caps lock keep blinking..I tried resetting the battery but it didn't work... don't know what to do..

3 REPLIES 3

‎09-27-2020 12:37 PM

HP Recommended

Welcome, @srd99 

 

I am sorry about your issue. 

Please, provide some background information and details. What happened before this issue started ?

 

  • HP has created an official article about such issues you face now. This blinking is like a Morse Code - It is very important to identify exactly how it blinks, identify the pattern.
  • Post back details how exactly and how often it blinks. You may even take a video and post it back.
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎09-28-2020 06:02 AM

HP Recommended

The only issue I used to face earlier was that sometimes the battery showed no warning and laptop would go off suddenly

Was this reply helpful? Yes No

‎09-28-2020 12:40 PM

HP Recommended

Thank you for your update.

 

  • Please, review this official article. It is very important to identify exactly how your device blinks and identify the pattern.
  • Post back details how exactly and how often it blinks. You may even take a video and post it back.
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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