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‎08-27-2016 03:18 PM

HP Recommended
Product: Hp Pavilion notebook N5R61UA

Did system recovery back to factory. Now whe trys to reboot just has black screen with HP symbol coming g off and on . Makes one beep sound then hear trying to restart but nothing . Did system diagnosis everything passed. But gave me this address to go too. How to I restore windows 10

 

Prd.  N5R61UA 

MOD.  15-an050nr

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2016 05:35 PM

HP Recommended

taacker16

 

Hello;

Allow me to welcome you to the HP forums!

I wish I had good news for you, but I don't.

 

What you did SHOULD have worked -- as, according to the HP site, your PC came preinstalled with Win10, and in that case the recovery should go off without a hitch.


Here are some troubleshooting steps you can try: HP PCs - Performing an HP System Recovery (Windows 10) | HP® Customer Support

 

If none of those work, then your only recourse is to order recovery media through this link: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP® Customer Support


Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎08-27-2016 05:35 PM

HP Recommended

taacker16

 

Hello;

Allow me to welcome you to the HP forums!

I wish I had good news for you, but I don't.

 

What you did SHOULD have worked -- as, according to the HP site, your PC came preinstalled with Win10, and in that case the recovery should go off without a hitch.


Here are some troubleshooting steps you can try: HP PCs - Performing an HP System Recovery (Windows 10) | HP® Customer Support

 

If none of those work, then your only recourse is to order recovery media through this link: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP® Customer Support


Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎08-30-2016 02:49 PM

HP Recommended
Best help!!!!
Was this reply helpful? Yes No
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