OMEN Laptop 15-en0xxx Crash/Freeze

[Gumball09]

Hello Support Team,

I have been experiencing serious stability issues with my OMEN Laptop 15-en0xxx for the past two years. The laptop crashes unpredictably without any warning and restarts on its own. At other times, it completely freezes and becomes unresponsive—the lock light does not change, and I am forced to perform a hard reset. I also frequently encounter a black screen, and even using Win + Shift + B to reload the graphics driver does not resolve the issue.

I have tried everything I can think of to fix this problem. I have installed Windows 10, Windows 11, and even Ubuntu as a clean, standalone installation (no dual boot), but the issues persist across all operating systems. I ran full hardware diagnostics at startup, and all components passed the tests. I also prevented Windows 10 from installing drivers or system updates, but the problem still occurs. I consistently encounter errors such as 0xF6, stokrnl, and IRQL-related crashes.

Below are my laptop specifications. I would really appreciate your help in identifying and fixing this issue.

System Details:

• OS Name: Microsoft Windows 11 Home

• Version: 10.0.26200 (Build 26200)

• System Model: OMEN Laptop 15-en0xxx

• System Type: x64-based PC

• System SKU: 2V926UA#ABA

• Processor: AMD Ryzen 7 4800H with Radeon Graphics, 2.90 GHz
  (8 cores, 16 logical processors)

• BIOS Version/Date: AMI F.26, 10/04/2025

• BIOS Mode: UEFI

• BaseBoard Manufacturer: HP

• BaseBoard Product: 8786

• BaseBoard Version: 22.59

Thank you for your time and support. I look forward to your assistance.

Best regards,