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ttopp300
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Message 1 of 2
92
Flag Post

OS recovery issue using USB.

‎12-20-2019 08:42 PM

HP Recommended
Product: HP 15-ay157cl
Operating System: Microsoft Windows 10 (64-bit)

Bought recovery software from HP. Unable to install OS. Harddisk (3FO). Listed in Process 3 of recovery using USB. It states,  if Intel Rapid Storage Technology is not listed in UEFI Configuration to contact HP Customer Support for assistance. I've been unsuccessful at that.

1 REPLY 1
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Lil_Boy_Blue
Level 12
7,692 7,654 330 692
Message 2 of 2
Flag Post

‎12-21-2019 02:13 AM

HP Recommended

Hi

3F0 suggests a failed HDD that needs replacing first.

 

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

Then try 

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
https://www.microsoft.com/en-us/software-download/windows10

If in doubt please ask.

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