Obtain recovery media for HP Pavilion 15 (2020 model)

[ksyoo]

So initially my windows would boot but something happened to the recovery media in the original drive and it won't detect. I tried many ways to try and recover the PC to no success. I think I may need to order a recovery media at this point. 

According to parts surfer the part no. is likely 821227-001. But I can't order that anywhere. I tried to make a recovery media when windows was still operational but now it won't even boot and the recovery through media keeps on failing. 

I could just go ahead and install a fresh copy made from the bootable windows 10 iso, but I'm a stickler for OEM media and want to stay with an OEM HP Windows 10 as much as possible. Any help?

The laptop is also out of warranty. 

[Paul_Tikkanen · Accepted solution]

Hi:

You can make your own recovery media with the HP cloud recovery tool, that you can use to reinstall W10, the drivers and the software that originally came with your PC.

Here is an info link for how to use that utility. 

You will need a 32 GB USB flash drive and if your PC is not working, you will need to use another Windows PC running W7 64 bit or newer to use the cloud recovery tool on.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

[ksyoo]

Other than being forced to accept windows 11, it solved my problem! Thank you!

[Paul_Tikkanen]

You're very welcome.

Yes, I think on some of the newer models that came with W10 right before W11 came out, HP made the cloud recovery tool for W11 instead of W10.

I've heard reports about that from a few other forum members.