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‎08-13-2022 09:44 AM

HP Recommended
Product: HP 15s-eq1000 Laptop PC (8WQ33AV)
Operating System: Microsoft Windows 10 (32-bit)
  • When switch on goes to auto repair black screen then blue screen but will not allow recovery or reset. 
18 REPLIES 18

‎08-13-2022 09:47 AM

HP Recommended

Hello @Maureen62 

Sorry to hear that you are having problems ... I would like to help you.

Before your do anything else ...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
1 person found this reply helpful
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‎08-13-2022 09:52 AM

HP Recommended

Hi,I have run all the tests today and results

20220813_161431.jpg

 

attached

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‎08-13-2022 09:54 AM - edited ‎08-13-2022 09:55 AM

HP Recommended

Please run <drive> and <ram> test and report your results

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‎08-13-2022 10:26 AM

HP Recommended

I have tried all this and all passed, however, telling me I don't have the most up to date version and to download it. I cannot do this as I can't get pass the blue screen to see anything

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‎08-13-2022 10:34 AM

HP Recommended

How do I run drive and ram tests, cannot see other menu?

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‎08-13-2022 10:36 AM - edited ‎08-13-2022 10:47 AM

HP Recommended

We need to reinstall the operating system with a prepared <USB flash drive>.

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‎08-13-2022 10:38 AM - edited ‎08-13-2022 10:38 AM

HP Recommended
@Maureen62 wrote:

How do I run drive and ram tests, cannot see other menu?

Look for <component test>

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‎08-13-2022 10:38 AM - edited ‎08-13-2022 10:39 AM

HP Recommended

Do you habe a least two <usb flash drives> ? Type 2.0 and 3.0

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‎08-13-2022 10:45 AM

HP Recommended

Yes I do

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