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‎08-13-2022 09:44 AM

HP Recommended
Product: HP 15s-eq1000 Laptop PC (8WQ33AV)
Operating System: Microsoft Windows 10 (32-bit)
  • When switch on goes to auto repair black screen then blue screen but will not allow recovery or reset. 
18 REPLIES 18

‎08-13-2022 09:47 AM

HP Recommended

Hello @Maureen62 

Sorry to hear that you are having problems ... I would like to help you.

Before your do anything else ...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

1 person found this reply helpful
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‎08-13-2022 09:52 AM

HP Recommended

Hi,I have run all the tests today and results

20220813_161431.jpg

 

attached

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‎08-13-2022 09:54 AM - edited ‎08-13-2022 09:55 AM

HP Recommended

Please run <drive> and <ram> test and report your results

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‎08-13-2022 10:26 AM

HP Recommended

I have tried all this and all passed, however, telling me I don't have the most up to date version and to download it. I cannot do this as I can't get pass the blue screen to see anything

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‎08-13-2022 10:34 AM

HP Recommended

How do I run drive and ram tests, cannot see other menu?

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‎08-13-2022 10:36 AM - edited ‎08-13-2022 10:47 AM

HP Recommended

We need to reinstall the operating system with a prepared <USB flash drive>.

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‎08-13-2022 10:38 AM - edited ‎08-13-2022 10:38 AM

HP Recommended
@Maureen62 wrote:

How do I run drive and ram tests, cannot see other menu?

Look for <component test>

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‎08-13-2022 10:38 AM - edited ‎08-13-2022 10:39 AM

HP Recommended

Do you habe a least two <usb flash drives> ? Type 2.0 and 3.0

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‎08-13-2022 10:45 AM

HP Recommended

Yes I do

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