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‎08-13-2022 10:49 AM - edited ‎08-13-2022 10:50 AM

HP Recommended

Please prepare <USB flash drive> for window installation.

 

Check if solution A is supported for your notebook.

 

--- Solution ---  A)         [ Preferred method ]

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All software and drivers from HP are already included here )

---

 

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

---

 

Please report your results

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‎08-13-2022 11:13 AM

HP Recommended

I'm sorry, I need to explain, I cannot download anything as I cannot get past the auto repair black then blue screens, it will not reset using local or cloud options!!! I don't know how to get past this? 

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‎08-13-2022 11:22 AM - edited ‎08-13-2022 11:23 AM

HP Recommended

Hello @Maureen62 

You need a 2nd computer (with internet connection) to prepare <USB flash drive>

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‎08-13-2022 11:24 AM

HP Recommended

Would a Samsung tablet work? 

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‎08-13-2022 11:25 AM - edited ‎08-13-2022 11:31 AM

HP Recommended

You need another computer that runs <windows operating system>.

Ask a neighbor/acquaintance if you don't have a 2nd computer.

 

The 2nd Computer will be used to prepare the <USB flash drive>.

 

If you know someone who is good with computers, he can help you. I have already given you the solutions A and B. These are then to be read/followed on the 2nd computer so that the <USB flash drive> is created properly.

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‎08-13-2022 11:34 AM

HP Recommended

ok. That will have to wait until tomorrow as its Saturday evening now and not many available. I will keep this info and try the suggested ways and come back if stoll a problem. Thank you for your help so far. 

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‎08-13-2022 11:37 AM

HP Recommended

Remember to create two <USB flash drives> for Solution A and B

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‎08-13-2022 11:38 AM

HP Recommended

Ok We will. Thank you 

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‎08-13-2022 11:41 AM

HP Recommended

If you want to be 100% sure

Create <USB flash drive> type 2.0 and 3.0 for Solution A

Create <USB flash drive> type 2.0 and 3.0 for Solution B

 

So you will have a least 4 <USB flash drives> in your hand...

 

Report back if you are ready

Good luck

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