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‎11-24-2022 06:20 PM

HP Recommended
Product: HP Stream - 14-ax020wm

My laptop crashed and wiped the operating system where it no longer has one. 

Category:
5 REPLIES 5

‎11-24-2022 08:10 PM

HP Recommended

Hi:

 

You can use the HP cloud recovery tool with another PC running W7 64 bit or newer and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you have to install the recovery tool on another PC, after you launch it, you will need to enter your notebook's product number in the tool's search window to proceed.

 

Your notebook's product number is: X7S47UA#ABA

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‎01-03-2023 12:30 PM

HP Recommended

Will I be able to download and create the USB bootable recovery drive on a Chromebook. Then use it on my hp stream 14 laptop.

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‎01-03-2023 12:54 PM

HP Recommended

You will need to have access to a PC running W7 64 bit or newer to create the recovery media with.

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‎01-03-2023 01:22 PM

HP Recommended

Since I do not have another device running windows what else can I do.

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‎01-03-2023 01:26 PM

HP Recommended

Find a relative or friend that has a PC who can make the recovery media for you. 

 

That would be the only suggestion I can offer. 

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