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Message 1 of 4
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Order declined twice

HP Recommended
OMEN Laptop - 15-ek0019nr
Microsoft Windows 10 (64-bit)

Hello, I bought the hp omen 15 twice on and both said were both declined by my dad’s bank. The money still charged on my dad’s debit card even tho both the order was canceled. I would like to get the money back asap because I need it for rent. Thank you.

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I bought the 2 hp omens on 2 different accounts but still use the same debit card. I had a guy from hp that made me create another account when the first omen 15 got declined. Then he made the second account and made the 2nd purchase on that account.

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HP Support Agent
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@CarloRyan
Welcome to the HP Support Community!


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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Both of my order were cancelled but my dad’s card was still charged and up to now the money has not come back

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