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‎08-10-2022 05:16 AM

HP Recommended
Product: HP ProBook 4340s
Operating System: Microsoft Windows 7 (64-bit)

Hello my laptop started showing a screen saying 0xc0000225 problem I'm trying to factory reset my laptop because I'm going to hand my laptop to my brother but i accidentally powered it off and it began showing the 0xc0000225 problem screen can someone help me please thanks 

IMG_20220810_191503_853.jpg

 

 

 

 

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2022 08:30 PM

HP Recommended

Hello @lakshazam 

 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

( Since you have older computer, diagnostic program might be slightly different, but functionalities are similar )

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) if <hard drive> test fails -> replace and reinstall <operating system>

(3) Software and drivers for Windows 7, 8 or 10

Visit page here -> HP ProBook 4340s

 

(4) Please report your results

View solution in original post

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3 REPLIES 3

‎08-10-2022 08:30 PM

HP Recommended

Hello @lakshazam 

 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

( Since you have older computer, diagnostic program might be slightly different, but functionalities are similar )

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) if <hard drive> test fails -> replace and reinstall <operating system>

(3) Software and drivers for Windows 7, 8 or 10

Visit page here -> HP ProBook 4340s

 

(4) Please report your results

Was this reply helpful? Yes No

‎09-05-2022 05:12 AM

HP Recommended

Hello we did everything but we still can't fix it so my brother and I decided to just buy a new HP laptop however thanks for the solution that was sent to me even though we cant fix it at least we tried 

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‎09-05-2022 10:06 AM

HP Recommended

You're welcome !

Good luck

Was this reply helpful? Yes No
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