PC Restarts when Shut down

[GMS54]

Why does my Laptop reboot every time I shut it down.  It has only happened since the last update.  I removed that update, but it is still rebooting when shut down.

[VikramTheGreat]

Hi @GMS54,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP laptop reboots every time you attempt to shut it down, especially after a recent Windows update, this issue can be caused by several factors. Let’s try to troubleshoot the issue:
 

Recommended HP Steps to Resolve the Issue

1. Disable Automatic Restart on System Failure
   This helps display any error messages instead of rebooting silently:
   • Press Windows + S, type View advanced system settings, and open it.
   • Under Startup and Recovery, click Settings.
   • Uncheck Automatically restart, then click OK.
      
2. Update BIOS and Drivers
   Outdated BIOS or drivers can cause shutdown/restart issues:
   • Open HP Support Assistant (or download it here).
   • Go to My devices > Updates and install any available BIOS or driver updates.
      
3. Check for Hardware Issues
   Use HP’s built-in diagnostics to rule out hardware problems:
   • Restart your PC and press F2 repeatedly to enter HP PC Hardware Diagnostics.
   • Run the System Test or Component Tests.
      
4. Update Graphics Drivers
   Especially if the issue started after a Windows update:
   • Visit Official HP® Support Downloads and enter your laptop model.
   • Download and install the latest graphics drivers.
      
5. Use HP’s Official Troubleshooting Guide
   We have a detailed support article for this issue:
   👉 HP PCs - The computer restarts unexpectedly (Windows) | HP® Support

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat