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‎06-03-2020 02:40 PM - edited ‎06-03-2020 02:41 PM

HP Recommended
Product: HP Laptop 15-bs1xx
Operating System: Microsoft Windows 10 (64-bit)

My pc model is HP Laptop 15-bs1xx and recently it's been turning off immediately when it reaches 60% battery percentage. There's no warnings. It just switches off automatically. I ran a hardware test by the suggested app on the support center and it says everything's perfectly fine and there's no hardware problems. I troubleshooted and the virtual agent scanned the settings and said all is fine there too, so I don't know what's happening here!

Does anyone have any ideas??

1 person had the same question
1 REPLY 1

‎06-03-2020 05:24 PM

HP Recommended

Is the battery actually at 60%?

 

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