PLEASE HELP !! NEW laptop crashes using a 3D modeling program

[mamacat105]

I have a brand new Laptop...  When using my 3D program, Blender, to model and create animations,  the laptop crashes to a blue screen and then restarts..   My graphics chip  Nvidia GeForce MX250 is upgraded to the newest driver from Nvidia website... The driver on HP did not help the situation and someone told me to upgrade to the newest one...  I'm frustrated and stressed out trying to use my program and it CONTINUALLY CRASHES...  

   i need help fixing this problem...  I love the new laptop but am NOT happy that I cannot use my program.... 

PLEASE HELP!!!    

     THANKS

[Echo_Lake · Accepted solution]

@mamacat105

Thank you for posting on the HP Support Community.

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mamacat105]

thank you for your reply...    

    I contacted the program developers and the folder the program puts in it when it is installed, something was causing it to crash...  other people were saying it might be my drivers and told me to contact HP... I found a link to contact the program's developers and they had me run a bug report for the program and send to them..  then had me move the program's folder out of the AppData\Roaming folder and move it to another folder.   I did that and the crashing of the computer stopped... 

     have a good day

   thank you

[Echo_Lake]

@mamacat105

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.