cancel
Showing results for 
Search instead for 
Did you mean: 
TORTOISE_LOVER Honor Student
Honor Student
3 2 0 0
Message 1 of 4
110
Flag Post
HP Recommended

Pavilion DM4 wont upgrade to Windows 10 1903.

Pavilion dm4
Microsoft Windows 10 (64-bit)

When trying to upgrade to Windows 10 1903 the install fails at about 60%.  Error codes are 0xC1900101 - 0x30018 with message "The installation failed in the FIRST_BOOT phase with error during SYSPREP operation.  Reading some other users' comments it may be I need a BIOS pgrade.  Any other suggestions welcomed.  If I need a BIOS upgrade I don't know how to do that.  Many thanks all.

3 REPLIES 3
Provost Provost
Provost
19,051 16,988 1,580 3,737
Message 2 of 4
83
Flag Post
HP Recommended

Pavilion DM4 wont upgrade to Windows 10 1903.

@TORTOISE_LOVER 

The BIOS Upgrade response is the default one that MS provides whenever folks have older PCs that won't upgrade to Win10 v1903 -- and yours has not had such an upgrade since 2012, and HP is not writing any newer versions.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
TORTOISE_LOVER Honor Student
Honor Student
3 2 0 0
Message 3 of 4
79
Flag Post
HP Recommended

Pavilion DM4 wont upgrade to Windows 10 1903.

Can anyone help please?

Reply
0 Kudos
helloWorldusers Student
Student
1 1 0 0
Message 4 of 4
52
Flag Post
HP Recommended

Pavilion DM4 wont upgrade to Windows 10 1903.

I do have this issue and spent with Microsoft 2 days trying to solve the issue. They said it is HP issue and they suppose to provide the updated drivers for Windows 10 1903. Any one from HP can response to this claims???????

Thanks 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation