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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Payment for ordering recovery media

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07-28-2020 12:20 AM
I tried to order the recovery media to recover my OS. The website shows the recovery media is available for my model. When I came to the payment page and entered my credit card info then click "Next", I was always redirected to the Customer Support page. No payment confirmation or successful payment page was shown. Then I checked my credit card and there was no charge from my card. Is it a technical issue of the website or does it mean the recovery media isn't available for my model? I tried to make payment for many times with different computers and browsers but same thing happened every time. Are there any other ways to order the recovery media?
Product name: HP Spectre x360 Convertible 13-ae0xx
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Accepted Solutions
07-28-2020 12:27 AM
Hi,
You do not need to purchase recovery media as you can create it on your computer or on a different computer using HP cloud recovery.
https://support.hp.com/us-en/document/c06162205
You can also create installation media directly from Microsoft by using the media creation tool on your or a different computer.
https://www.microsoft.com/en-us/software-download/windows10
Hope it helps,
David
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Please click on accept as solution if answered your question
07-28-2020 12:27 AM
Hi,
You do not need to purchase recovery media as you can create it on your computer or on a different computer using HP cloud recovery.
https://support.hp.com/us-en/document/c06162205
You can also create installation media directly from Microsoft by using the media creation tool on your or a different computer.
https://www.microsoft.com/en-us/software-download/windows10
Hope it helps,
David
Please click on thumbs up for thanks
Please click on accept as solution if answered your question