I tried to order the recovery media to recover my OS. The website shows the recovery media is available for my model. When I came to the payment page and entered my credit card info then click "Next", I was always redirected to the Customer Support page. No payment confirmation or successful payment page was shown. Then I checked my credit card and there was no charge from my card. Is it a technical issue of the website or does it mean the recovery media isn't available for my model? I tried to make payment for many times with different computers and browsers but same thing happened every time. Are there any other ways to order the recovery media?
Product name: HP Spectre x360 Convertible 13-ae0xx
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