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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Please help me locate drivers

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12-28-2016 06:23 PM
Hi there,
I recently bought a second hnd HP-ENVY-15-j186na however it was using win8.1 which i didn't really like so i put a fresh intall of win7x64, i have installed most of the drivers however i am missing a few that i cannot find, any help would be appreciated, i have uploaded a photo of my device manager, these are the drivers im missing, i think i am also missing one for the keyboard as my symbols are all messed up, @ being on the 2 keys for example.
Thanks
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Accepted Solutions
12-28-2016 06:34 PM
This is the driver for the Bluetooth.
@GBL84 is correct for the others we would need the Hardware ID's
REO
12-28-2016 06:30 PM - edited 12-28-2016 06:34 PM
Hello SpaceWitch,
Try below link for BCM20702A0
http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_119298_1&sp4ts.oid=5212913
Please help us with us with Hardware ids
DEV and VEN
http://www.wikihow.com/Find-Hardware-ID
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
GBL84
I am not an HP Employee
12-28-2016 06:34 PM
This is the driver for the Bluetooth.
@GBL84 is correct for the others we would need the Hardware ID's
REO
12-28-2016 06:51 PM
Hi:
You need these drivers for the PCI Simple Comms Controller and the unknown dev:
This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. TheIntel Management Engine Interface enables communication between thehost operating system and the Intel Management Engine firmware.
http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64961.exe
This package provides the HP 3D Driveguard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. The HP 3D Driveguard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.