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HP Recommended
HP STREAM LAPTOP MODEL 14-cb163wm
Microsoft Windows 10 (64-bit)

Product ID is 6sh06ua#aba 

so I have NO IDEA what happened. I let someone borrow my laptop that I got in March and when I got it back and powered on it said 

boot device not found 

please install an operating system on your hard disk 

hard disk (3F0)

F2 system diagnostics 
 It said version 1.24.0.0- bios 

I ran all system diagnostics  tests and passed 

1 REPLY 1
HP Recommended

@Beccasue2020 

This is why you should never do that ...

 

They trashed your laptop and a particular problem with that model is that the "disk drive" is soldered to the motherboard and not replaceable.  So a simple matter of swapping in a new drive is not possible.

 

You also can not do a built-in reset because the "disk drive" has insufficient room for the work files, so that is not an option.

 

What MIGHT work is a complete reset using HP Recovery Media that you have to download using another PC, but that will wipe out our ENTIRE drive in the process.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



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