-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Please install operating system on your hard disk

Create an account on the HP Community to personalize your profile and ask a question
07-04-2020 01:32 PM
Product ID is 6sh06ua#aba
so I have NO IDEA what happened. I let someone borrow my laptop that I got in March and when I got it back and powered on it said
boot device not found
please install an operating system on your hard disk
hard disk (3F0)
F2 system diagnostics
It said version 1.24.0.0- bios
I ran all system diagnostics tests and passed
07-04-2020 03:33 PM
This is why you should never do that ...
They trashed your laptop and a particular problem with that model is that the "disk drive" is soldered to the motherboard and not replaceable. So a simple matter of swapping in a new drive is not possible.
You also can not do a built-in reset because the "disk drive" has insufficient room for the work files, so that is not an option.
What MIGHT work is a complete reset using HP Recovery Media that you have to download using another PC, but that will wipe out our ENTIRE drive in the process.
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
I am a volunteer and I do not work for, nor represent, HP