-Please install operating system on your hard drive.

[dmsdrm]

My daughter brought me her laptop with a black screen that says 

Boot device not found

Please install an operating system on your hard disc

Hard disc (3F0)

F2 System Diagnostics 

For more information, please visit:www.hp.com/go/techcenter/startup

How do i install when there is no cd drive and it wontg open up[

[Paul_Tikkanen]

Hi:

First run the system diagnostics test (F2), and see what it reports.

There are no removable hard drives in there to replace.

The 32 GB eMMC drive is part of the motherboard.

If the hard drive passes the diagnostics test, you can reinstall W10 by using the W10 media creation tool on another Windows PC at the link below.

https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable W10 installation flash drive (you will need a 4 GB flash drive for this).

The software will work with the W10 product key in your PC's BIOS and automatically activate once you are connected to the internet.

Then you can install the drivers and available software you need from your PC's support page.

https://support.hp.com/us-en/product/HP-Stream-11-y000-Laptop-PC/12499227/model/14084992

If the hard drive fails the diagnostics test, the motherboard would have to be replaced.

Hopefully, the notebook is still under warranty.

If not, if it were me, I wouldn't pay to get it fixed.

[dmsdrm]

it doesnt give me the option of testing the hard drive unless im overlooking it .  I get Memory test, Storage tests , Language or Exit   

And yes it will become a dolor top if your unable to help me.   Thanks again

[dmsdrm]

Im sorry but I  think my first response may not have posted 

Anyway i did the F2 and there is no hard drive test I can see 

i have Memory Test --Passed 

Then Storage Test -Passed 

Then Language 

followed up by Exit 

So im a little lost , does Version 1.17.0.0- Bios help yiu at all?

[Paul_Tikkanen · Accepted solution]

You're very welcome.

The storage test would be the 'hard drive' test, so if it passed, you should be able to proceed with reinstalling W10.

Before you do that, you may want to try the F11 system recovery option and see if that method factory resets the notebook.

https://support.hp.com/us-en/document/c04742289

[dmsdrm]

awesome job. As always things get handled here

[Jw53]

How do i reinstall operating system