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HP Stream 11-y0XX /X7V33UA#ABA
Microsoft Windows 10 (64-bit)

My daughter brought me her laptop with a black screen that says 

 

Boot device not found

 

Please install an operating system on your hard disc

 

Hard disc (3F0)

 

F2 System Diagnostics 

 

For more information, please visit:www.hp.com/go/techcenter/startup

 

 

How do i install when there is no cd drive and it wontg open up[

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

The storage test would be the 'hard drive' test, so if it passed, you should be able to proceed with reinstalling W10.

 

Before you do that, you may want to try the F11 system recovery option and see if that method factory resets the notebook.

 

https://support.hp.com/us-en/document/c04742289

 

 

View solution in original post

6 REPLIES 6
HP Recommended

Hi:

 

First run the system diagnostics test (F2), and see what it reports.

 

There are no removable hard drives in there to replace.

 

The 32 GB eMMC drive is part of the motherboard.

 

If the hard drive passes the diagnostics test, you can reinstall W10 by using the W10 media creation tool on another Windows PC at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

The tool will allow you to make a bootable W10 installation flash drive (you will need a 4 GB flash drive for this).

 

The software will work with the W10 product key in your PC's BIOS and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software you need from your PC's support page.

 

https://support.hp.com/us-en/product/HP-Stream-11-y000-Laptop-PC/12499227/model/14084992

 

If the hard drive fails the diagnostics test, the motherboard would have to be replaced.

 

Hopefully, the notebook is still under warranty.

 

If not, if it were me, I wouldn't pay to get it fixed.

 

 

HP Recommended

it doesnt give me the option of testing the hard drive unless im overlooking it .  I get Memory test, Storage tests , Language or Exit   

 

And yes it will become a dolor top if your unable to help me.   Thanks again

HP Recommended

 

 

Im sorry but I  think my first response may not have posted 

 

Anyway i did the F2 and there is no hard drive test I can see 

 

i have Memory Test --Passed 

 

Then Storage Test -Passed 

 

Then Language 

 

followed up by Exit 

 

 

So im a little lost , does Version 1.17.0.0- Bios help yiu at all?

HP Recommended

You're very welcome.

 

The storage test would be the 'hard drive' test, so if it passed, you should be able to proceed with reinstalling W10.

 

Before you do that, you may want to try the F11 system recovery option and see if that method factory resets the notebook.

 

https://support.hp.com/us-en/document/c04742289

 

 

HP Recommended
awesome job. As always things get handled here
HP Recommended

How do i reinstall operating system

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