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HP Recommended
Microsoft Windows 10 (64-bit)

I reset my laptop and now it's asking for troubleshoot and turn off pc and none of the troubleshoot options are working. Please help. I run to the hardware check all is okay.

3 REPLIES 3
HP Recommended

Hi Thehelpmeguy,

 

Thanks for reaching out.

 

Kindly try the following methods to fix the issue (Skip a step that you have already tried):

 

1-Force the computer to shut down 2 times until you get windows Troubleshooting > Advanced Options:

 

A-Startup repair.

 

B-If you have a system restore point, perform a system restore.https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5...

 

C-If you installed any updates recently, uninstall it

 

D-Click on Command Prompt > Type this command and hit enter:
DISM /Online /Cleanup-Image /RestoreHealth

Once it finishes, type this command and hit enter:
sfc /scannow

Also try boot repair commands:
bootrec /scanos
bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd

 

Once it finishes, type this command and hit enter:

chkdsk /r

 

E-If you have enabled fast boot in UEFI Firmware, disable it:
https://www.tenforums.com/tutorials/21284-enable-disable-fast-boot-uefi-firmware-settings-windows.ht...

 

F-Reset this PC > Keep my files.

2-If it did not help, start your computer in Safe Mode:
https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644...

 

if you could log in with Safe Mode, open CMD as administrator > Type these commands and hit enter:
DISM /Online /Cleanup-Image /RestoreHealth

Once it finishes, type this command and hit enter:
sfc /scannow

 

Then, restart your computer and check to see if the issue has been fixed or not.

 

3-If it did not help, create a bootable USB of Windows 10 and boot your computer with the USB:
https://support.microsoft.com/en-us/windows/create-installation-media-for-windows-99a58364-8c02-206f...

 

On the installation window, click on repair and try the options provided in step 1.

After that, check if it fixed the issue or not.


4-If the issue is still unfixed, perform a clean install:
https://answers.microsoft.com/en-us/windows/forum/all/clean-install-windows-10/1c426bdf-79b1-4d42-be...

 

Be noted that you have to install the same Windows edition that was running on your computer in order not to face Windows activate issues.

If you have important data, try to rescue them:
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/rescue-files-when-windows-wont-s...

 


Please let me know if you need further assistance and keep me updated.

 

Stay safe

HP Recommended

Thanks for your time. I've tried restore health command but it could not execute it. I think I'll have to create a bootable USB. I'm new to creating a bootable USB can u tell me how to do it step by step

HP Recommended

And I use windows 10 64bit

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