Power issue problem

[Anita1p2p3p]

Respected sir/ madam

With all due respect I would like to tell you that for the past three day my laptop was not working, it was under warrenty so I registered a complaint to your customer care and they send an engineer. He came and checked the laptop and wrote down that it was suspected of moisture damage which was caused due to the low temperature of the A.C and send you the report. He didn't wrote anything about liquid spilling or external damage as it never happened

And I can assure you that before him I did not took it to any other engineer or opened it up my own. 

There was no water spill near or on the laptop, so how could it be liquid damage in anyways. 

Its my humble request to kindly look into the matter and help me out with my problem 

[Irfan_06]

Hi @Anita1p2p3p,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support