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‎05-19-2016 12:33 PM

HP Recommended
Product: Notebook 15
Operating System: Microsoft Windows 8.1 (64-bit)
Product Name: Notebook 15
Operating System: Microsoft Windows 8.1 (64-bit)
Product Name: notebook 15
Operating System: Microsoft Windows 8. 1
Please help! My disabled no. Is 69730304
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2016 12:39 PM

HP Recommended

@Jacks95

 

Enter    76698920

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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2 REPLIES 2

‎05-19-2016 12:39 PM

HP Recommended

@Jacks95

 

Enter    76698920

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎05-19-2016 12:43 PM

HP Recommended

Hello

 

reset the CMOS

1) Turned off the computer

2) Removed Battery and disconnected power cord.

3) Waited, pensively, for 5minutes (read several places to wait for 20 minutes; I didn't)

4) Plugged the power cord back in (Do not reinsert the battery)

5) Holding down the Insert/Scroll button, hold the power button down for 20-30 seconds. Nothing happened until I released the power button. When I released the power button (still holding the Insert/Scroll button depressed), the computer came up and Windows booted. Could not, at that point, get ESC pressed; wouldn't let me into the BIOS.

6) Restarted and prayed, came up normally; opened the BIOS by hitting ESC at the proper time, reset to defaults (just to be sure).

Regards;
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.
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