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Chegui Top Student
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Primary internal battery 601

Pavilion 17-g121wm
Microsoft Windows 10 (64-bit)

Hi: I changed the CR 2032 battery like i being told,and still get the error message. Tell me if i'm missing a step. Thank you.

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Primary internal battery 601

@Chegui 

 

Product introduced in September 2015

 

There are two batteries in the computer:

 

  • RTC battery - pretty long lasting, generally five to seven years or longer (personal experience).
  • Main battery - generally lasts about as long as the computer warranty to about three years.  Much depends on the number of charge cycles, the conditions in which the system is run, and the original quality of the battery unit.

 

 HP Pavilion Notebook 17 Models 17-g000 - 17-g099 AMD Models - Maintenance and Service Guide

 

Little RTC battery - Part number and replacement - Page 40

Main battery Part number and easy Replacement - Page 27

 

Component testing...

 

Run Component Tests

 

Contributed by  Wes_notebooks 

Testing for Hardware Failures

 

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

 

 

 

I suppose it is possible you replaced the wrong battery...

Or, you replaced the right battery but used the wrong part...

Or, you replaced the right battery and used the right part, but the installation was incorrect...

Or,  you replaced the right battery and used the right part, and the installation was correct and now something else has "gone wrong"...

Or, that you replaced the right battery and used the right part, and the installation is OK - and the actual issue is "elsewhere" in the electrical system (on the board, for example). 

 

?

If you cannot resolve the issue, you could always take the computer to a local repair shop - the "electrical" system could be checked by a trained tech in a few minutes.

 

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Pavilion Notebook - 17-g121wm (ENERGY STAR)

 

 

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Kind Regards,
Dragon-Fur
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Chegui Top Student
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Primary internal battery 601

Hi: I change the outter battery and problem resolved. bBefore that i haved change the small round battery and nothing happened, still get the error message; but when i change the long battery i get no more error message. Thank You.

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Primary internal battery 601

@Chegui 

 

You are welcome.

 

Makes sense; I was pretty sure you (initially) changed the wrong battery only because it is unusual for the RTC battery to fail so soon. 

 

Happy Computing.

 

Thank you for participating in the HP Community Forum.

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Kind Regards,
Dragon-Fur
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