Primary(internal) battery error 601

[Visnu23]

Hi,

After running a HP Hardware Diagnostics, I got an ID for battery failure: M373VH- A4W901-XD7U3G-C0AS03
Presumably, that is to do with the low storage capacity of the battery, as I received HP battery alert [Primary (internal) Battery (601)] a few times when starting it up since November.
If that is the case, could someone guide me to where I can get it repaired in the UK or find a replacement battery and provide a model number for this laptop please?

Many thanks,
Howard

[A_Gayathri]

Hi @Visnu23,

Welcome to the HP Support Community

I understand you are facing an issue with your battery error 601 can't boot into the NVME drive. Not to worry I will help you to get a resolution to resolve the issue.

I see that you have already tried the troubleshooting steps thank you for trying the steps, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

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