Printer Failure

[BJB78]

HP Office Jet Pro

[Gaya1239]

Hi @BJB78,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are encountering a printer failure can be frustrating, but there are several steps you can take to troubleshoot the issue with your HP OfficeJet Pro printer:

• Check for Error Messages: Look at the printer's display panel or any error lights to see if there's a specific error message indicating the problem.
• Restart the Printer: Sometimes, a simple restart can resolve many issues. Turn off the printer, wait for a few seconds, and then turn it back on.
• Check Connectivity: Ensure that the printer is properly connected to the power source and that all cables are securely plugged in. If the printer is connected wirelessly, check the Wi-Fi connection or try using a USB cable for a wired connection.
• Update Printer Drivers: Outdated or corrupted printer drivers can cause issues. Check the HP website for the latest drivers for your printer model and install them on your computer.
• Clear Paper Jams: If there's a paper jam, carefully remove any stuck paper from the printer's paper path. Refer to the printer's manual for instructions on how to clear paper jams safely.
• Check Ink or Toner Levels: If your printer is producing faint or streaky prints, it might be low on ink or toner. Replace any depleted cartridges with new ones.
• Run Diagnostic Tests: Many printers have built-in diagnostic tools that can help identify and resolve common issues. Refer to your printer's manual for instructions on how to run diagnostic tests.
• Reset the Printer: Some printers have a reset option in the settings menu. Resetting the printer to its factory defaults can sometimes resolve persistent issues.

Refer to this document: HP OfficeJet Printers - 'Printer Failure' Error 

I hope this helps. 

Take care and have a good day.

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