ProBook 6475b needing "the Base System Device" driver

[GOBJohnson]

I just recently received a PRoBook 6475b and I keep getting a message:  

"The driver for Base System Device is not installed.  Install the latest driver for the device."  

I"ve been looking on HP's website and I am unsure which driver(s) I need to download and install to fix this problem.  

Will you help this nerdy girl out?  

Sincerely, 

GOBJohnson

[REO51ST · Accepted solution]

@GOBJohnson

Try this one.

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5217803&swItemId=ob_124666_1&swEnvOid=405...

REO

[GOBJohnson]

Thank you very much, that seemed to do the trick.  

However, I'm now getting an "unknown device doesn't have a driver"

How the heck am I supposed to find a driver for an "unknown device"?

Since y'all were so great with the last problem I had, maybe you can get me fix for this issue too?  

[REO51ST]

@GOBJohnson

Post the Hardware ID.

http://www.wikihow.com/Find-Hardware-ID

REO

[GOBJohnson]

Thank you! I remembers to look in the Device Manager for the Hardware ID.

I found the driver and I have NO MORE ⚠️s!

Thank you so very much for your help; you're awesome! 🙏🏽

[GOBJohnson]

*I remember (I was too excited)

Again, thank you for making me a better IT Nerdy Girl!

🤓❣️❣️❣️

[REO51ST]

@GOBJohnson

Glad to hear that.

REO

[TopHatPrdxns115]

Can I get an up-to-date link for this resource? The page doesn't load whem I click on the link to the driver suggested, and I have the same issue.