Problem caused by HP program not functioning

[redstoneuk1]

HP preparing Auto Repair  is the BIG PROBLEM . No  matter what I tried

Please can you HELP

Regards

Eddie 

[Personal Information Removed]

Fortunately I have another PC to make contact,,,,,,,,,,,,,,,,

[redstoneuk1]

Have you got all my info 

Thank You --- PLEASW HELP

Regards

Eddie

[Personal Information Removed]

[Nirvana_95]

Hi @redstoneuk1 

Welcome to the HP Support Community. From what I have understood your system is stuck with automatic repairs. Do not worry, we are here to help you with it.

An automatic repair loop is an error that occurs when Windows 10 tries to boot and fails, then forcefully boots up the automatic repair tool and tries to repair itself. When Windows can’t repair itself, it reboots and repeats itself in an endless cycle.

May I know if you are able to boot into your system?

Also, did you make any recent hardware or software changes to your system?

Please follow the steps shared below and let me know the outcome of it.

1. Restart your PC and press the F8 key on your keyboard before the Windows logo and spinning icon appears. This will cause the Windows boot troubleshooting menu to appear. Select See advanced repair options to begin.
2. From the Choose an option screen, select Troubleshoot > Advanced options > Command Prompt.
3. In the Command Prompt window, type the following command and press Enter: chkdsk c: /r
4. If the chkdsk command fails, you can also try using the Fixboot command. In the same Command Prompt window, enter the following command and press Enter: fixboot c:
5. Once you are finished, close the Command Prompt window and restart your PC. 

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[redstoneuk1]

Hello

The email sent with suggested solutions had nothing  directly relative to my problem  As it is specifically relates to an HP problem I would have thought that HP would have an immediate solution. At present there is only one access to the computer thorough the  USP ports, Any solution I would think be through that way  

I have "been in computers" since  IBM launched  the first modern day computers in the 1980s. I have built, sold and supported 

clients until I retired in  2018 at 87 so  you will understand my angst.

Regards

Eddie#

[Personal Information Removed]

HELPirectly

When I switched on my HP Probook  tbe unit started up with the logo  but then it started automatic repair and then into  a wide range of attempted  repairs -- none of which worked 

[Nirvana_95 · Accepted solution]

Thanks for getting back to us. 

Please note that even if we provide any direct solution right now. Some of the corrupt files will be still in the system. We have to remove them. We can try booting the system to the last point where it was working fine?

Have you created any restore points on your system? Click on "Advanced options” on the automatic repair blue screen. Navigate to “Troubleshoot” > “Advanced Options” > “System Restore” Choose the restore point created right before the blue screen appeared (Windows 10 creates a system restore point each time it installs an update, driver, or app) Click "Next"

Let me know if that makes any difference. If that doesn't work, we have to perform a clean installation of the Operating System.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[redstoneuk1]

Hello

I have tried all your recommendations

1 I can't get access anywhere to get the  recoverykey

2 Three times I have created  a Recovery on a USB bootable stick but when booting up the USB isn't recognised

I have an external HDD for daily backups  but can't get access 

A most frustrating experience  Is there any  way we can break the never ending circle.

My HP Probook  was a present from my daughter last year- so t's not an OLD computer

Regards 

Eddie

[personal information removed]

[Nirvana_95]

I am really sorry that the issue still persists. 

I see that you are trying to perform Operating System Reinstallation on your system. From what I have understood, your USB is not recognized by the system.

Could you try an alternate USB to check if the issue persists? You could also use another USB port to insert it.

Here is a link that will help you. Let me know if you are stuck somewhere. I will be able to look into it. 

[redstoneuk1]

Hello

Please remember I  cannot work on the System .& problems which are on the other as it  is on the

other computer which  doesn't  allow access 

[Nirvana_95]

May I know if there is any difficulty creating the USB drive to perform the Operating System Reinstallation? Could you tell me the issue you are facing with the other system so that we can look into it? Could you share the model number of it, please?

We will wait for your response. 

[Nirvana_95]

Hello @redstoneuk1 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!