Problem completing Windows 10 Update 1709 - Enters a loop

[Deards]

I have tried 3 times to install update 1709.  After some hours of progress and auto restarts, it reaches a point of 81% complete and goes into a loop.  All I can do is power down & up and fortunately it recovers previous windows version.  I have no hardware devices attached and the internet connection is not involved during actual instalation, so I assume I have a hardware issue OR I have some soft ware on my system causing this problem.  Anybody have advice or ideas?

[The_Fossette · Accepted solution]

Hi @Deards,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues installing Windows fall creator update.

Don’t worry, I assure you I will try my best to get this sorted.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that.

I recommend you run the windows update troubleshooter and it will automatically fix the update issue.

You can download the troubleshooter from the below link.

http://hp.care/2jd3bUE

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Deards]

Dear The Fossette - Thank you, Thank you, Thank you.  After running the updater trobleshooter, it found an error which it fixed.  Unfotunately it took me a couple of tries to reinstall the update 1709, which I do not totally understand but I think it was a conflict with all my failed attempts.  Anyway, I finally installed successfully.  Thank you again. Regards Deards

[The_Fossette]

Hi @Deards,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!

[RobertGogan]

I have a hp envy dv7t-7398a. Have been unable to install 1709 build of windows update after 12hrs of time with Windows tech support.  They have determined that the update is not compatible with my laptop after reviewing list of tested laptops on HP's site.

Apparently HP has not developed updated BIOS and or drivers compatible with the new release.

The troubleshooter is unable to start the BITS program (background information transfer system) eventhough the HP trouble shooter indicates it is working fine.

Will HP have the necessary software updates soon to update to this version of Windows?

[Deards]

Sorry Robert, I assume your question is for HP, I'm just a user that had this problem back last year ans as you see, The_Fossette from HP solved it.  If nobody responds to you, maybe you should generate your question as a NEW problem rather than a reply to mine.  Good luck