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‎02-14-2019 02:48 AM

HP Recommended
Product: Model 15-cx0123ur
Operating System: Microsoft Windows 10 (64-bit)

Hello I’m have problem 

I’m update bios and I have error

239DA2DD-8581-4915-95DF-F2F823C5B551.jpeg

 

1 REPLY 1

‎02-15-2019 03:58 AM

HP Recommended

Hello @Helpmeeeh 

 

Welcome to the HP Support Community.

 

Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

 

If you believe this has happened due to the BIOS, please perform BIOS recovery and restore the previous BIOS version.

Here are instructions how this can be done >> https://support.hp.com/rs-en/document/c02693833

 

Here are video examples how this can be done:

>> https://www.youtube.com/watch?v=qpiGUojtr3E

>> https://www.youtube.com/watch?v=zjAZ0DTX3aI

>> https://www.youtube.com/watch?v=t3S3KgcT-Ao

 

 

Hope this works for you.

 

 
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support
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Shop official HP computer accessories: https://www.hp.com/us-en/shop/vwa/accessories-88342--1 In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow ...
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In this video, we will learn how to restore the BIOS on HP Notebooks using a recovery flash drive. Follow the steps in this video to create a recovery flash drive and then restore BIOS using this drive. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP
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