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‎02-14-2019 02:48 AM

HP Recommended
Product: Model 15-cx0123ur
Operating System: Microsoft Windows 10 (64-bit)

Hello I’m have problem 

I’m update bios and I have error

239DA2DD-8581-4915-95DF-F2F823C5B551.jpeg

 

1 REPLY 1

‎02-15-2019 03:58 AM

HP Recommended

Hello @Helpmeeeh 

 

Welcome to the HP Support Community.

 

Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

 

If you believe this has happened due to the BIOS, please perform BIOS recovery and restore the previous BIOS version.

Here are instructions how this can be done >> https://support.hp.com/rs-en/document/c02693833

 

Here are video examples how this can be done:

>> https://www.youtube.com/watch?v=qpiGUojtr3E

>> https://www.youtube.com/watch?v=zjAZ0DTX3aI

>> https://www.youtube.com/watch?v=t3S3KgcT-Ao

 

 

Hope this works for you.

 

 
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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