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‎02-14-2019 02:48 AM

HP Recommended
Product: Model 15-cx0123ur
Operating System: Microsoft Windows 10 (64-bit)

Hello I’m have problem 

I’m update bios and I have error

239DA2DD-8581-4915-95DF-F2F823C5B551.jpeg

 

1 REPLY 1

‎02-15-2019 03:58 AM

HP Recommended

Hello @Helpmeeeh 

 

Welcome to the HP Support Community.

 

Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

 

If you believe this has happened due to the BIOS, please perform BIOS recovery and restore the previous BIOS version.

Here are instructions how this can be done >> https://support.hp.com/rs-en/document/c02693833

 

Here are video examples how this can be done:

>> https://www.youtube.com/watch?v=qpiGUojtr3E

>> https://www.youtube.com/watch?v=zjAZ0DTX3aI

>> https://www.youtube.com/watch?v=t3S3KgcT-Ao

 

 

Hope this works for you.

 

 
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support
Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support
youtube.com/watch?v=t3S3KgcT-Ao
This video shows how to create a BIOS recovery flash drive. If you experience a hard drive failure on your notebook PC or no longer have the HP_Tools volume or partition, follow the steps in this video to create a BIOS recovery flash drive. Chapters: 00:00 Introduction 00:18 Insert USB drive 00:26
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
Shop official HP computer accessories: https://www.hp.com/us-en/shop/vwa/accessories-88342--1 In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow ...
Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support
Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support
youtube.com/watch?v=zjAZ0DTX3aI
In this video, we will learn how to restore the BIOS on HP Notebooks using a recovery flash drive. Follow the steps in this video to create a recovery flash drive and then restore BIOS using this drive. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP
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