Problem with speed of hp laptop

[NJ08]

I purchased laptop before 4 months and its speed has decreased that I am unable to open chrome on it.

Please help me how to solve this problem.

[Echo_Lake]

@NJ08
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• Have you tried using a different inter browser?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Next step Reset Internet Explorer settings:

1. Close all open windows and programs.
2. Open Internet Explorer, select Tools > Internet options.
3. Select the Advanced tab.
4. In the Reset Internet Explorer Settings dialog box, select Reset.
5. In the box, Are you sure you want to reset all Internet Explorer settings?, select Reset.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[NJ08]

My laptop was running without anti -virus protection.  Can this be the reason for  slow speed of laptop?

[Echo_Lake · Accepted solution]

@NJ08
Thank you for posting back. 

To get the answer to this question, Yes! you can install the Anti-virus protection software on this computer. 

• Click here: https://support.hp.com/in-en/document/c05509060 to know more about Improving Device Performance with Windows Security and Fresh Start (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.