Problem

[Mehdi-Faed]

I had to change the Windows on my laptop. After that, many of the laptop's features stopped working.
Please help.
Of course, I didn't have access to the original Windows installed on the laptop.

[Kuroi_Kenshi]

Hi @Mehdi-Faed,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Install Necessary Drivers

Often, changing or reinstalling Windows can lead to missing drivers, which are essential for running hardware components and features smoothly. You can download the necessary drivers for your HP laptop from the official HP support website:

• Visit the HP Support Website: Go to HP Support and enter your laptop model (HP ENVY 15.6-inch Laptop PC 15-ep1000) to find the right drivers.
• Download and Install Drivers: Look for drivers related to graphics, audio, network, and any other hardware that might be affected.

2. Check for Windows Updates

Ensure that your Windows installation is up-to-date, as Microsoft frequently releases updates that can address compatibility issues:

• Open Settings: Go to Settings -> Update & Security -> Windows Update.
• Check for Updates: Click Check for updates to ensure your system is fully updated.

3. Reinstall HP Software and Applications

Your laptop might have come with specific HP applications that optimize its performance:

• My HP and HP Support Assistant: Install My HP and HP Support Assistant from the HP website. These applications may provide diagnostics and updates specific to your HP device.

4. Restore Factory Settings

Refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,