Problems after BIOS update

[ImeTims]

I've installed the last version of BIOS for my notebook from HP site recently, and now I have some problems.

At first, BIOS recovery (which is activate by pressing Windows+B) maybe disappeared. If I try to use it, BIOS recovery says 'The system BIOS recovery failed' and do nothing.

Secondly, I can't install any other BIOS version, allowed from HP site for my notebook. If I try, my notebook just restarts and nothing happens.

And thirdly, my Windows crashes with 'Video scheduler internal error', when I try to launch 1 game (Company of Heroes, if you want to know), which was running correctly before the update.

I've already tried to reinstall Windows, but it didn't help.

Maybe, somehow I can install previous version of BIOS?

[ImeTims]

Oh, I've tried another BIOS versions, installed them with flash driver, but it didn't help me. Maybe, it's Windows' updates problem. Don't need help here more

[DavidSMP · Accepted solution]

Hi @ImeTims,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding assistance graphic card issues after a bios update. I will be delighted to assist you here. 🙂

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you run diagnostics on the Graphics card?
• Did you update the Graphics driver?

For now please try these steps:

• Please run hardware diagnostics on the computer from this link: http://hp.care/2sZtJzF and follow the option under component tests.
• Make sure to run diagnostics on the graphics card. (Video Module)
• If it fails please make a note of the failure id and contact HP phone support to get the computer serviced or repaired.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• 1. Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  2. Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  3. Once completed click the 'Show Options' icon on the bottom right.
  4. Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
• They will be happy to assist you immediately.
• If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If diagnostics pass and you are able to boot into windows please perform these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphic drivers from this link: http://hp.care/2vwNGLf

• Yes Update the bios again from within Windows and perform the latest bios update. Then check if it fixes the issue. If it does not, please try to run all important Windows updates and check again.
• This should do the trick for you. If it does you may need to perform a system recovery to factory settings by ordering recovery media by contacting HP phone support.
• So please contact HP phone support in this regard to order recovery media and perform a system recovery to factory settings from here http://hp.care/2vwsS6P  by following the guided troubleshooter.

This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[ImeTims]

Thanks a lot for your help. Actually, problem was only with latest drivers update. I've installed drivers from HP site for my device, and now all works. 

[DavidSMP]

Hi @ImeTims,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂