Problems after updating Windows 10

[ОАЫ]

After updating Windows 10 stopped working: sound, touch input, battery is not detected. How to fix? I reinstalled the drivers from hp.com.

[IT_WinSec]

Hello @ОАЫ 

Привет!

In order to bring back your device to normal usage...

If you made a small monthly update

Please, uninstall the latest updates, from Settings -> Updates & Security

>> https://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

If you made a major / build upgrade

Please, revert back to your previous (older) Windows 10 build. Here is how to do it:

>> https://www.youtube.com/watch?v=N8usuErtgPc

>> https://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

• Which is the Windows 10 build you use ? You may get this information from Start -> type and run winver
• What exactly is your computer model and p/n -> here is how to find it >> http://support.hp.com/us-en/document/c00033108

[ОАЫ]

Установил версию 1709 - проблема осталась. Протестировал все устройства в BIOS - всё работает. Проблема с драйверами. На сайте hp.com старые драйвера 2014-2015 гг.

[IT_WinSec]

• Has it ever worked before with Windows 10 ?  or you use it with Windows 7/8.1 ?
• Has it ever worked before with Windows 10 build 1709 ?

• What exactly is your computer model and p/n -> here is how to find it >> http://support.hp.com/us-en/document/c00033108

[ОАЫ]

Раньше работала даже на 1709. Можно обратно установить версию 8?

[IT_WinSec]

Apologies for the late reply.

So, you now have version 1709 and it was updated ? Updated with what - could you please elaborate ? Did you try the initial suggestion to revert back the update ?

Could you provide your product number as requested above ?

Please, provide as many details as possible - this is the best way to receive help.

[ОАЫ · Accepted solution]

Создал новый дистрибутив на флешке с помощью MediaCreationTool. Установил Windows 10 и драйвера с сайта hp.com. После этого всё заработало.