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‎08-17-2022 06:37 AM

HP Recommended
Product: HP Notebook - 15-da0191ur
Operating System: Microsoft Windows 10 (64-bit)

The laptop turns on and freezes when the HP icon is shown. The operating system does not start. Sometimes a blue recovery screen appears when you turn it on. Nothing happens when you try to restore. I made a diagnosis, it shows that the error is in the short Dst. Boot device not found. Asks to install the operating system. Failure id: QBQ80J-96VB75-XD7W36-60UN03

Category:
3 REPLIES 3

‎08-17-2022 10:16 AM

HP Recommended

Hello @Natalia26 

Sorry to hear that you are having problems ... I would like to help you.

 

Please repeat <HP Diagnostics> and do Long DST (drive self test)

 

Specification:

Hard drive
  • 1 TB 5400 rpm SATA    <--- Could be defective !
  • 16 GB PCIe® NVMe™ Intel® Optane™ Memory for storage acceleration

 

Please report your results ( pictures of status and error messages )

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‎08-18-2022 12:05 AM - edited ‎08-18-2022 12:12 AM

HP Recommended

Thank you for the reply @Ub6424 . I've done the diagnostics. I also attach the QR code of the problem

IMG_20220818_100022.jpg

Checking the hard drive long dst: mistake. 

Problem code: QBQ80J-96VB76-XD7W3G-61DW03

IMG_20220818_095956.jpg

 

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‎08-18-2022 01:01 AM

HP Recommended

Hello @Natalia26 

 

--->>> Please replace (hard) drive

Buy this:

https://www.amazon.com/-/us/dp/B08QBMD6P4

or

https://www.amazon.com/-/us/dp/B08QBJ2YMG

 

Download -> Maintenance and Service Guide

Page 45 Component replacement procedures

ub6424_0-1660805901522.png

 

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