Product ID is Not Match or Invalid

[DK83201]

Trying to do a recovery from the HP Could Recovery Tool, but I get the error of Product ID is Not Match or Invalid, but the ID is the one automatically entered from the HP notebook, it is the same ID stamped on the bottom of the notebook and the same product ID (except #ABA on end) on HP's website when you enter the serial# so why won't it be accepted

[Jeet_singh]

@DK83201,

Thank you for posting your query on HP Community,

This seems to be an issue with the image. I would suggest you contact our HP support team for further assistance. 

HP support team can be reached on this link.

Let me know if you need any further assistance. I'll be more than happy to help you.

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Have a great day!