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    Fix Windows 10 Update Issues

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Product Information not valid

HP Recommended
15-ac120tx
Microsoft Windows 10 (64-bit)

product Information not valid

 

The following product Information Programmed Into the system board is missing or invalid.

 

System Board (00A) - System Board CT Number

 

Enter - Continue Startup.

 

But i didn't Change my motherboard, why i getting this message

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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HP Recommended

@Jeeva1424 To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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