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‎06-04-2023 10:02 AM

HP Recommended
Product: HP EliteBook x360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

I own a HP EliteBook x360 1030 G2 which is eligible for the Hp cloud recovery but when presented with the product ID the software says its invalid. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-04-2023 10:16 AM

HP Recommended

Hi:

 

It sounds to me like you are using the wrong version of the Cloud recovery tool.

 

One version is for consumer class PC's and used the PC's product number.

 

The other version is for HP business PC's like yours and you input the PC's serial number.

 

This is the version of the HP cloud recovery tool you need to use...

 

Driver - HP EliteBook x360 1030 G2 Notebook PC | HP® Customer Support

 

Here's an info link for how to use the utility...

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Customer Sup...

View solution in original post

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3 REPLIES 3

‎06-04-2023 10:16 AM

HP Recommended

Hi:

 

It sounds to me like you are using the wrong version of the Cloud recovery tool.

 

One version is for consumer class PC's and used the PC's product number.

 

The other version is for HP business PC's like yours and you input the PC's serial number.

 

This is the version of the HP cloud recovery tool you need to use...

 

Driver - HP EliteBook x360 1030 G2 Notebook PC | HP® Customer Support

 

Here's an info link for how to use the utility...

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Customer Sup...

1 person found this reply helpful
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‎06-04-2023 10:46 AM

HP Recommended

Thank you very much this has stumped me for the past 2 days Thank you very much 

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‎06-04-2023 11:40 AM

HP Recommended

You're very welcome.

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