Qualcomm driver chipset update cannot be installed Win 11

[efwef21]

Using Windows 11 on Arm with Snapdragon X Elite. 

I had audio stuttering issues on my PC, so I uninstalled the audio device with hopes of reinstalling it alongside drivers.

I downloaded the entire package from HPs website (7700.1 Rev.E version, June 25 2025). Upon running the downloaded file (both as administrator and not) the setup wizard extracts the contents to a folder called C:\SWSetup\sp160229 and then does nothing. The wizard closes and for 2 seconds a spinning cursor is visible, which then changes back to the standard cursor. Would be good to mention that my speakers are currently not working at all, as Win Updater thinks the correct drivers are installed, while it cant even play the test tone. 

Upon opening the folder, this is visible:

None of the executable files do anything. The CMD install file can be ran as administrator and outputs:

C:\Windows\System32>REM The following is required in all INSTALL.CMD files

C:\Windows\System32>if exist c:\system.sav\util\SetVariables.cmd Call c:\system.sav\util\SetVariables.cmd

C:\Windows\System32>set BuildIDCHK=24WWAZ1ZR02#SUUW#DUUW

C:\Windows\System32>set BuildID=24WWAZ1ZR02

C:\Windows\System32>set Build ID=24WWAZ1ZR02

C:\Windows\System32>set BID=24WWAZ1ZR02

C:\Windows\System32>set MLBuildID=24WWAZ1ZR02

C:\Windows\System32>set FBCHK=3K7K7NaBapaqasawbhcbfPgHgUhZm9nfpnpqprqtrZrbs3s4sess.HD

C:\Windows\System32>set FEATUREBYTE=3K7K7NaBapaqasawbhcbfPgHgUhZm9nfpnpqprqtrZrbs3s4sess

C:\Windows\System32>set LO.UUW=1

C:\Windows\System32>set PN.UUW=1

C:\Windows\System32>set SKUNumber=A39FDEA#UUW

C:\Windows\System32>set HPFamily=103C_5335M8 HP OmniBook X

C:\Windows\System32>set languagecode=UUW

C:\Windows\System32>set BuildType=WW

C:\Windows\System32>set BuildCycle=24

C:\Windows\System32>set BuildProj=AZ1

C:\Windows\System32>set Chan=Retail

C:\Windows\System32>set SEG.CON=1

C:\Windows\System32>set SL.PRE=1

C:\Windows\System32>set Estar=1

C:\Windows\System32>set GPT=1

C:\Windows\System32>set OA3=1

C:\Windows\System32>set Vos.ML=1

C:\Windows\System32>set CT.NB=1

C:\Windows\System32>set R_STD=1

C:\Windows\System32>set IS_M30d=1

C:\Windows\System32>set DL_FW=1

C:\Windows\System32>set ATF_HAL.A64=1

C:\Windows\System32>set R_ELKJOP=1

C:\Windows\System32>set HEVC=1

C:\Windows\System32>set R_FAPPS=1

C:\Windows\System32>set WA_ID9=1

C:\Windows\System32>set ATF_OS.Z=1

C:\Windows\System32>set DPK_WZ=1

C:\Windows\System32>set WINZ_X=1

C:\Windows\System32>set DA_GP1M=1

C:\Windows\System32>set DPK_NG=1

C:\Windows\System32>set ESS=1

C:\Windows\System32>set DPK_PRE=1

C:\Windows\System32>set Poly_Studio=1

C:\Windows\System32>set PC_NGGF1=1

C:\Windows\System32>set OEP=1

C:\Windows\System32>set bin=C:\system.sav\util

C:\Windows\System32>set log=C:\system.sav\logs

C:\Windows\System32>set DiskStyle=GPT

C:\Windows\System32>if exist c:\system.sav\util\ExtraEnv.cmd (CALL c:\system.sav\util\ExtraEnv.cmd )

C:\Windows\System32>SET MEMSIZE=16

C:\Windows\System32>SET DISK_SIZE_GB=954

C:\Windows\System32>REM --- Appended by MASTER_IMG.txt ---

C:\Windows\System32>SET BaseOS_Arch=arm64

C:\Windows\System32>SET BaseOS_VER=10.0.26100

C:\Windows\System32>SET BaseOS_Image=W11

C:\Windows\System32>SET BaseOS_BUILD=26100

C:\Windows\System32>SET OSHAL=arm64

C:\Windows\System32>Set block=C:\SWSetup\sp160229\

C:\Windows\System32>CD /D "C:\SWSetup\sp160229\ "

C:\SWSetup\sp160229>REM Remove the REM from the next line if your component does not support Silent Install (Application Recovery)

C:\SWSetup\sp160229>Erase /F /Q *.CVA
Could Not Find C:\SWSetup\sp160229\*.CVA

C:\SWSetup\sp160229>REM Add the command-line to have your component to be installed properly

C:\SWSetup\sp160229>Pushd src

C:\SWSetup\sp160229\src>CALL "installdrv.cmd"

C:\SWSetup\sp160229\src>REM ========================================================

C:\SWSetup\sp160229\src>REM   Driver deliverable installation

C:\SWSetup\sp160229\src>REM ========================================================

 In the src folder, none of the files do anything either. installdrv gives the following:

C:\Windows\System32>REM ========================================================

C:\Windows\System32>REM   Driver deliverable installation

C:\Windows\System32>REM ========================================================

The log files give:

==================== HP Update Package Start : 2025-08-10 23:44:35 ====================
 - LogPath : C:\SWSetup\sp160229\HPUP_20250810234434.log
 - GUIMode : False
 - Timeout : 0
[2025-08-10 23:44:35][ACT] Manage Certificate for HP Signature
[2025-08-10 23:44:35][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[2025-08-10 23:44:35][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[2025-08-10 23:44:35][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[2025-08-10 23:44:35][INF][ValidateCertificate] Cert Subject on File - C:\SWSetup\sp160229\hpup.exe : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[2025-08-10 23:44:35][INF][ValidateCertificate] Cert Signer on File - C:\SWSetup\sp160229\hpup.exe : HP Inc.
[2025-08-10 23:44:35][INF][ValidateCertificate] HPUP Cert Thumprint : B98806449F04FCBE4F642C09B4CDE0EF7E3A9674
[2025-08-10 23:44:35][INF][ManageCertificate] Matched Certificate is found in Store
[2025-08-10 23:44:35][ACT] Validate Certificate Status on Security Catalog
[2025-08-10 23:44:35][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[2025-08-10 23:44:35][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[2025-08-10 23:44:35][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[2025-08-10 23:44:35][INF][ValidateCertificate] Cert Subject on File - C:\SWSetup\sp160229\Package.cat : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[2025-08-10 23:44:35][INF][ValidateCertificate] Cert Signer on File - C:\SWSetup\sp160229\Package.cat : HP Inc.
[2025-08-10 23:44:35][INF][ValidateCertificate] HPUP Cert Thumprint : E216D3229FCF561F6A97823FD04004449F25FFC0
[2025-08-10 23:44:35][INF] Certificate Status on Security Catalog : Valid
[2025-08-10 23:44:35][ACT] Validate Package Content Integrity by Security Catalog
[2025-08-10 23:44:39][INF] Package Content : Valid
[2025-08-10 23:44:39][ACT] Lookup for Install Script to execute
[2025-08-10 23:44:39][ACT] Execute Install Script
[2025-08-10 23:44:39][INF][ExecuteInstaller] Execute Info : C:\windows\System32\cmd.exe /c "C:\SWSetup\sp160229\Install.cmd"
[2025-08-10 23:44:39][INF][ExecuteInstaller] Execution Timeout :0
[2025-08-10 23:44:39][INF][ExecuteInstaller] Execution Start Time : 2025-08-10 23:44:39
[2025-08-10 23:45:05][INF][ExecuteInstaller] Execution Exit Time : 2025-08-10 23:45:05
[2025-08-10 23:45:05][INF][ExecuteInstaller] Execution Exit Code : 0
[2025-08-10 23:45:05][INF] Execute Install Script with ExitCode - 0
[2025-08-10 23:45:05][ACT] Manage Certificate for HP Signature
[2025-08-10 23:45:05][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[2025-08-10 23:45:05][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[2025-08-10 23:45:05][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[2025-08-10 23:45:05][INF][ValidateCertificate] Cert Subject on File - C:\SWSetup\sp160229\hpup.exe : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[2025-08-10 23:45:05][INF][ValidateCertificate] Cert Signer on File - C:\SWSetup\sp160229\hpup.exe : HP Inc.
[2025-08-10 23:45:05][INF][ValidateCertificate] HPUP Cert Thumprint : B98806449F04FCBE4F642C09B4CDE0EF7E3A9674
[2025-08-10 23:45:05][INF][ManageCertificate] Matched Certificate is found in Store

Why in the hells did you publish a driver update that cant be installed, no matter how many tricks I try? 

Running any of the files in compatibility mode and in safe emulation mode did nothing. 

[VikramTheGreat]

Hi @efwef21,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed breakdown and the image, which helps clarify the situation. You're right to be frustrated: the HP audio driver package (sp160229) for your HP OmniBook X Laptop 14-fe0845no running Windows 11 on ARM (Snapdragon X Elite) appears to extract successfully but fails to install or launch any functional setup.

Likely Causes

1. Driver Package Not ARM-Compatible
   Even though the package is labelled for your system, it may contain x64 binaries or missing ARM64 INF files, which silently fail on Windows 11 ARM.
2. Silent Install Script Is Incomplete or Broken
   The install.cmd and installdrv.cmd scripts may be placeholders or misconfigured for ARM systems.
3. Missing INF or Setup Executables
   The actual driver files (e.g., .inf, .sys, .cat) may be missing or not referenced correctly in the script.

What You Can Try

1. Manually Install from Device Manager

If any INF files are present in the src, try this:

• Open Device Manager.
• Right-click your audio device (or unknown device) > Update driver.
• Choose Browse my computer for drivers.
• Point to C:\SWSetup\sp160229\src and check Include subfolders.

If no INF files are found, this method won’t work, but it’s worth checking.

2. Check for ARM-Specific Driver via Windows Update Catalog

Sometimes, HP drivers for ARM are published via Windows Update only.

👉 Microsoft Update Catalog
Search for: HP OmniBook X Snapdragon Audio ARM64

3. Use HP Support Assistant or HP Image Assistant (ARM-Compatible)

Try HP’s diagnostic tools to auto-detect missing drivers:

• HP Support Assistant | HP® Support.
• HP Image Assistant (HPIA) check if the ARM version is available.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[ewfaw71]

Its me posting from a different acc, forgot password lol.

How can the driver package not be ARM Compatible? It is the only driver chipset available from Qualcomm, and Qualcomm only makes Snapdragon ARM devices! They cant publish drivers incompatible with their own processors.

The file from them CONTAINS .inf files. Installing them does nothing. Installing them in Safe Mode enabled gives ¨installation succesful¨. I can manually choose the folder, but either it says that the best driver is already installed or a list of added drivers appears, with information that they were installed on 0 devices.

The microsoft update catalogue does have these drivers, but again, trying to install returns that the best drivers are already installed. 

I noticed one weird things, that the driver ¨audioendpoint.inf¨ is visible in the Device Manager. However, clicking install leads to its installation, but then it acts as if it is not installed. I can install it again and again and nothing happens. 

I seem to have all the right drivers in Sound, Video and Game controllers section, but not one of them can be installed. They are the same driver that Sound settings shows as the current one (2024-11-6, 1.0.4166.1200).

If it is diagnostically helpful, connecting BT headphones allows for sound. But speakers are completely dead.

At this point, I even ran a complete Windows hard reset. Did not work.

I am sure this is not a hardware issue because the speakers were working totally fine before. 

Some useful pics:

I am desperate at this point.

[ewfaw71]

I think my post disappeared or something.

To answer your message:

I ran a Windows hard reset. This did nothing.

The drivers cannot be installed in the Device Manager. For some, popup ¨couldnt be installed because there are already better ones¨ is there, for some clicking install simply does nothing. Installation popup appears, and then the same driver can be installed again and again. Curiously, they are all visible in the Device manager, but it seems like they are not installed. Sound settings shows them as the current drivers for my speakers.

The driver package contains the correct .INF files. Trying to install them manually gives popup that they were installed on 0 devices. Removing each driver manually and restarting or adding them again does nothing. They can only be installed booting from Safe Mode, but then thats pretty useless since I cant even see my speaker device in safe mode.

HP Support app is useless. 

[VikramTheGreat]

Hi @ewfaw71,

Thank you for letting me know. Sorry to hear that you still have trouble.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support

[ewfaw71]

There is no letter icon in the right upper corner,

[Garp_senchau]

Hey @ewfaw71, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,