REALLY NEED HELP ASAP

[saintdlee]

I bought a computer, it had a bug. Was win 11. Now is mud. Won't load, repair, recover, breathe or eat. Seriously,  Everything OS is shot. BIOS settings are all screwed up. No idea as to what to do with TPM, SECURE BOOT , KEYS, clearing this or that oops?  . Bad state all around  I'm just Trying to install brand new win11 I bought. I bought win 11 on DVD but can't install bc no hard driver. says need driver . Can't get hard driver because my model # and serial number is not showing on hp site. I've tried EVERYTHING. Apparently it's from Mars or a  Chinese import? , I've no idea. So, being the dope I am,  I then bought a win 10 pro USB flash stick figuring I'd go that route . Easy. Nope  Can't get it to work either. Doesn't recognize it no matter what mode or anything I do ! nope, nothing. This situation is beyond the  'simple' easy fix steps. Can't boot, can't find, can't cope. I am at end of my rope. I'm experienced but stupid. Help? I don't want a $400 paperweight.

[Paul_Tikkanen]

Hi:

See my solution at the link below for how to install Windows on notebooks with the Intel 11th gen core processors.

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

There was no need to buy Windows because most likely unless the notebook came with FreeDOS from HP, the product key is in the BIOS.

Don't use the keys you have unless you have to.  I'm thinking you will find that after Windows is installed, it will be activated.

I'd go with W10, and then you can upgrade to W11 for free.  That saves you from having to waste two product keys.

[saintdlee]

You missed the part in my post where I mentioned that my laptop's model, or serial number works here at the HP website. I put them into the search bar, and nothing gets found. I don't know which drivers to download, and if I were to find the right one, where do I download the executable file to? My computer has a dead bad screwed up OS. Win 11. Unusable. I have to figure out how to get the computer to stop going back to that OS and I don't know how. IDEAS? 🙏 

[Paul_Tikkanen]

Use another PC to download the Intel Rapid storage driver in the discussion I linked you to and install 7-Zip on the PC you are using to extract the driver.exe file into its folder, so you can put the driver files on a flash drive and browse to them following the instruction in the link I posted.

Install Windows on your new notebook.

Then you can install the rest of the drivers and software you need from your notebook's support page at the link below.

The 17-cn1xxx model series uses this support page.  There is no 17-cn1xxx support page.

HP 17.3 inch Laptop PC 17-c1000 Software and Driver Downloads | HP® Customer Support

[saintdlee]

I appreciate the help, and I know there's no support page for this particular model. That was one of my main points. I'll download everything I can, but, may I ask, what about the BIOS settings. Do I clear anything first? Like SECURE BOOT settings, return settings to manufacturer defaults? The TPM 2.0 thing? Cause I have a REAL 100% probability that the computer is infected. Especially from the old operating system being cracked by the person before me  using a tool or whatever. I don't trust ANYTHING about this thing. I just learned  that my identity was stolen about the time I started using my laptop. So I screwed everything up honestly 

[saintdlee]

That should've said DOESN'T work here on HP website

[Paul_Tikkanen]

It wouldn't hurt to set the BIOS to its defaults.

That's the only thing I would do.

[saintdlee]

Ok. This isn't working. 

I made the win 10 media tool -  onto a USB flash drive

I downloaded the driver's in the link you provided

I downloaded 7 zip

I extracted the files from the downloaded HP zip and put them all in the newly created flash drive  the media creation tool made  (all the files including the exe files I can't run because I've no operating system in the "new" drive to run it from)

I've cleared out everything in the bios (but the previous BOOTMGR won't go away)

I set the computer to boot from the USB flash drive that the media creation program created that includes the files I need to complete the setup process that halts because there's no drive for it to locate the needed drivers to continue setup

And nothing

Still can't find the necessary driver's because I can't open the exe files during setup because the flash drive lable doesn't appear. Only  comes up as x: but no files are there

I have two options turn off pc, and nothing 

[Paul_Tikkanen]

It doesn't seem to me like you followed the instructions on that HP document.

So, you made the bootable media and that part works.

Now you need another flash drive and you put the unzipped driver folder on the other flash drive and browse to it.

I don't know if you can put the files on the same flash drive that the media creation tool made.

I have simplified the process a bit for you and zipped up and attached just the driver folder you need to browse to.

Unzip the file to its folder, copy the folder to another flash drive and follow the step-by-step instructions in the HP document.

I have posted that here also.

HP PCs - No Drives Can Be Found During Windows 10 Installation (Intel 11th Generation processors) | ...

[saintdlee]

Great news. I've got to the net point and problems.

Where do I want to install windows:

✴️Drive 1 partition 1. Total size 100.mb type system (can't I stall here the part is EFI system partition

✴️Drive 1 part 2 tot size 16mb MSR reserve only can't install here

💥Drive 1 part 3 930.7gb primary (can't install here BITLOCKER drive encryption is enabled . Suspend or disable bitlocker in control panel (can't do that because I can't boot into system at all))

✴️Drive 1 part 4 750 mb  recovery (can't I stall here cause it's a recovery part

Almost there, help pls?