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Member Since: ‎03-10-2017
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RECOVERY SYSTEM AND VIRUS

Product Name: HP PAVILION 14-ab123tx
Operating System: Microsoft Windows 10 (64-bit)

I have bought this laptop about last year. But i still have not created the recovery system using disc or USB. And now when i really want to create the for recovery system, my laptop has already infected by some like viruses that called PUP at first and now i feel like they have spreading inside my laptop. As the temperature become more hotter than before.

 

So, i really want to know if i really want to create the recovery system for the first time, is that mean the virus will flow through the process and stay inside my created USB/disc of recovery system?

 

And are the viruses will caused damages to my laptop once i recover the system using the disc/USB that i created?

 

i am really regret  because until now i never do the disc/USB.

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Re: RECOVERY SYSTEM AND VIRUS

@Bevilati

 

Hello;

Allow me to welcome you to the HP forums!

 

Most likely, you are OK with creating HP Recovery Media -- because that is created using the contents of the Recovery partition, not the contents of the OS partition.  In the Recovery partition, at the factory, HP stored a compressed OEM Windows image, some drivers and some utilities.  It is unlikely that the PUP did anything to any of these.

 

 

But understand that when you use HP Recovery Media to do a full system restore, it does not retain current data, nor does it reinstall any applications you added yourself.

Good Luck

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Provost
Posts: 11,119
Member Since: ‎08-09-2015
Message 2 of 5 (170 Views)

Re: RECOVERY SYSTEM AND VIRUS

@Bevilati

 

Hello;

Allow me to welcome you to the HP forums!

 

Most likely, you are OK with creating HP Recovery Media -- because that is created using the contents of the Recovery partition, not the contents of the OS partition.  In the Recovery partition, at the factory, HP stored a compressed OEM Windows image, some drivers and some utilities.  It is unlikely that the PUP did anything to any of these.

 

 

But understand that when you use HP Recovery Media to do a full system restore, it does not retain current data, nor does it reinstall any applications you added yourself.

Good Luck

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Intern
Posts: 31
Member Since: ‎03-10-2017
Message 3 of 5 (138 Views)

Re: RECOVERY SYSTEM AND VIRUS

i have three questions:

 

1. let say, if i have done create the recovery system and i have recovered the windows, then the viruses that affected my laptop will continue stay inside or what? is it same as before i do the recovery? i mean my laptop will be same increase CPU and RAM metre? because i know that viruses will cause these metre run up.

 

2. as you said, after i do the create disc for recovery all my files that i installed will be lost. so do you have any ways to keep them useable whenever i reinstall afterwards. because i do not want to find each of files in websites back.

 

3. then about office software like Microsoft words excel and others also will be lost? so i need to reinstall them back? How?

 

Provost
Posts: 11,119
Member Since: ‎08-09-2015
Message 4 of 5 (135 Views)

Re: RECOVERY SYSTEM AND VIRUS

To answer your questions ...

 

1) Depends on HOW you do the recovery and the source used. Presuming the HP Recovery info is intact and NOT infected, if you create Recovery Media from that and use that to do a Factory Reset, the malware will not be reinstalled and you will be OK. But if you create media from your current install, that media will contain the malware.

 

2) Not easily.  You can copy files and folders to a USB stick and copy them back after the restore.  But with applications, you can't do that -- as they have components spread all over the place.  You will have to hunt down the source for installing them and also save off any activation codes.  This link points to apps for finding those codes:  https://www.lifewire.com/free-product-key-finder-programs-2625119

 

3) Any installed software, including MS Office, will have to be reinstalled.  You can use the code apps to find the product key for Office, but you will need to obtain the installation media in order to get it back.  Usually, the websites for the different apps have download links where you can obtain the software needed to install them.



Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Intern
Posts: 31
Member Since: ‎03-10-2017
Message 5 of 5 (115 Views)

Re: RECOVERY SYSTEM AND VIRUS

I have a question on PUP.

 

what is PUP?

what is the effect after i delete the PUP?

PUP is a virus? strong or weak?

 

i don't know how to eliminate all the residue of this PUP that attacked my laptop because i have deleted 2 PUP but they left some strange feeling to me. as my laptop feel a bit hot and sometimes the mouse pointer rolling unexpectedly. and when i am using my internet and i download something, the downloading session become slow and slower. This never happened before.

 

do you have any ways to check and permanently delete them before i do the RECOVERY DISC. because you said if i create the disc now means the virus will flow too. and when i do recovery the virus will stay back.  it is very sad for me.

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