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‎08-06-2020 03:22 PM

HP Recommended
Product: HP Pavilion TouchSmart 14-b100 Sleekbook

Hi! I have an HP Pavilion Touchsmart laptop, I turned it on and it was stuck on a black screen saying that it was trying to repair a hard drive, so i shut it down and turned it on and pressed f2 to run the system diagnostics and ran the hard disk test and failed and I don't know what it means.

 

Failure ID; 9K7AWW-6T7A6T-MFPWXF-61UE03

Description: Hard Disk 1

1 REPLY 1

‎08-06-2020 05:08 PM

HP Recommended

@HCN18 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

               https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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